Terms of Service

1. Acceptance of Terms

By accessing and using this website (garnetcounselling.com) and the services provided by Garnet Counselling, operated by Andrew Garnet MSW, RSW (“Andrew Garnet,” “Garnet Counselling,” “we,” “us”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use this website.

2. About Garnet Counselling

Garnet Counselling is a private psychotherapy and counselling practice operated by Andrew Garnet, a Registered Social Worker (RSW) registered with the Ontario College of Social Workers and Social Service Workers (OCSWSSW). Andrew Garnet holds a Master of Social Work (MSW) degree and practices in compliance with the OCSWSSW Standards of Practice, Code of Ethics, and all applicable Ontario legislation.

Garnet Counselling operates from 10 Milner Business Court, Scarborough, Ontario, and provides in-person and virtual services to clients in Ontario.

3. Website Content — Not Professional Advice

IMPORTANT: The content on this website — including all articles, blog posts, service descriptions, and general information — is provided for general informational and educational purposes only. It does not constitute, and is not a substitute for:

• Professional mental health assessment or diagnosis
• Psychotherapy, counselling, or any other regulated health service
• Medical advice, psychiatric treatment, or medication guidance
• Legal, financial, or other professional advice

No therapist-client relationship is created by reading or using this website. A therapeutic relationship is established only after completing an intake process and formal agreement with Andrew Garnet.

4. OCSWSSW Compliance and Advertising Standards

Garnet Counselling's marketing and advertising practices comply with the OCSWSSW Standards of Practice and applicable guidelines for social work advertising in Ontario, including:

• All credentials and professional designations presented on this site are accurate
• No guarantees of specific therapeutic outcomes are made or implied
• Descriptions of therapeutic approaches reflect evidence-based practices as recognized in the professional literature
• Client testimonials, where presented, are anonymized to protect client confidentiality, and shared with the express written consent of the individual
• This practice does not discriminate based on race, gender, sexual orientation, religion, disability, or any other protected characteristic

5. Limitation of Outcomes

While Andrew Garnet uses evidence-based approaches and is committed to providing high-quality professional services, no specific therapeutic outcome is guaranteed. The effectiveness of therapy depends on many factors, including the nature and severity of the presenting concern, client engagement, and the therapeutic fit between client and therapist.

6. Professional Services Agreement

Individuals who engage Garnet Counselling's professional therapeutic services will be provided with a separate Informed Consent and Professional Services Agreement prior to commencing treatment. That agreement governs the therapeutic relationship and supersedes any general terms on this website with respect to actual clinical services.

7. Fees and Payment

Current fee information is listed on this website as a general guide. Fees are subject to change with reasonable notice. Payment is typically due at the time of service. Cancellation and rescheduling policies will be provided in the Professional Services Agreement.

Extended health benefits and direct billing are available for many insurance providers; however, it is the client's responsibility to confirm coverage with their insurer. Garnet Counselling does not guarantee reimbursement by any insurer.

8. Emergency and Crisis Situations

This website and the services of Garnet Counselling are not designed or equipped for crisis intervention or emergency mental health services. If you or someone you know is in a mental health emergency, experiencing suicidal thoughts, or in immediate danger, please:

• Call 9-8-8 (Suicide & Crisis Lifeline — 24/7, free)
• Call the Distress Centre Toronto at 416-408-4357
• Call 911 for immediate emergencies
• Go to your nearest emergency department

Do not rely on email or website contact forms for crisis support — these are not monitored on a 24/7 basis.

9. Intellectual Property

All content on this website — including text, design, graphics, and code — is the intellectual property of Garnet Counselling or its licensors and is protected by Canadian copyright law. You may not reproduce, distribute, or use any content without prior written permission, except for personal, non-commercial reference.

10. AODA Accessibility Commitment

Garnet Counselling is committed to providing accessible services and an accessible website in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our website aims to conform to WCAG 2.1 Level AA. If you encounter any accessibility barrier, please contact us at andrew@garnetcounselling.com or 365-363-0472.

11. Virtual Services — Jurisdictional Scope

Andrew Garnet is a Registered Social Worker in the Province of Ontario. Virtual therapy services are offered only to individuals physically located in Ontario at the time of service, in compliance with provincial licensing requirements.

12. Disclaimer of Warranties

This website is provided “as is” without warranties of any kind. Garnet Counselling makes no warranty that the website will be uninterrupted, error-free, or free of viruses. We are not liable for any damages arising from your use of the website.

13. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Ontario.

14. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Changes take effect upon posting to this website. Continued use of the website following changes constitutes acceptance of the revised terms.

15. Contact

Andrew Garnet MSW, RSW
Garnet Counselling
10 Milner Business Court, Scarborough, Ontario
Email: andrew@garnetcounselling.com
Phone: 365-363-0472
Regulated by: Ontario College of Social Workers and Social Service Workers (OCSWSSW)